寫作部分：
　　小作文：
　　receive a complaint about website from an important client，寫信給website manager 包括：
　　1.抱怨是什么
　　2.為什么這個顧客重要
　　3.request a meeting to discuss the matter
　　大作文：
　　report on bonuses for sales staff in the sales department.
　　1. when to be intruduced
　　2. accordding to monthly or yearly result?why
　　3. all sales staff are included?yes
　　4. 那些非銷售部的人應該怎么辦，give your idea